At Purple Pelican Marketing, we strive not only to meet but also exceed your expectations by offering the highest quality services that fully meet your unique needs and goals. We pride ourselves on our expertise and professionalism, but we also understand that plans and circumstances may change.

That is why we have developed a transparent and flexible policy that provides you with complete confidence and peace of mind when working with us.

1. Money Back Guarantee

If within 30 days from the date of payment you consider that our services were not provided in full or do not meet the declared quality level,you can contact us for a refund. This is possible if you have fulfilled all your obligations under the agreement and have not violated any of the terms of our agreement.

2. Exclusions from the Refund Guarantee

No refund is available in the following cases::

• The service was provided in full and in accordance with the agreed terms and conditions.
• You have used all the consulting services in full.
• The refund is associated with additional costs that we have incurred on your behalf (for example, advertising fees).

3. Partial refund

We are ready to consider the possibility of a partial refund if the service was performed partially or with a delay due to our fault.

4. Procedure for requesting a refund

To request a refund, please contact our customer support team with the order number and a detailed explanation of the reasons for the refund. We will carefully review your request and provide a response within 3 business days.

5. Refund method

We will refund the funds in the same way that you paid for the services. The deposit terms may vary depending on your bank or payment system.

6. Changes to the refund Policy

We reserve the right to make changes to this policy. We recommend that you periodically check the current version on our website.